Privacy Policy

We collect information you provide directly to us, including:

• Contact form submissions: your name, email address, phone number, and message content. • Service enquiries: details about your project or requirements. • Account or order information: if you engage us for paid services.

We also automatically collect certain usage data when you interact with our website: • Pages visited, time spent, referring URLs. • Device and browser type, operating system. • IP address (anonymised where possible). • Google Tag Manager (GTM) and Vercel Analytics event data.

We use the information we collect to: • Respond to your enquiries and provide support. • Deliver the services you have requested. • Send service-related communications (invoices, project updates). • Improve and personalise our website experience. • Analyse usage trends to enhance our products. • Comply with legal obligations.

We will not sell, rent, or lease your personal data to third parties for marketing purposes.

We rely on the following third-party services to operate our platform. Each processor is bound by appropriate data processing agreements:

• Vercel (hosting and serverless functions) — vercel.com/legal/privacy-policy • Google Tag Manager / Google Analytics — policies.google.com/privacy • Vercel Analytics — vercel.com/legal/privacy-policy • Email (Gmail / hiriyatechs@gmail.com) — accounts.google.com/privacy

These services may process your data outside of Ethiopia. Where required, we ensure appropriate safeguards (e.g. Standard Contractual Clauses) are in place.

We use cookies and similar tracking technologies to enhance your experience. For detailed information on the cookies we set, their purpose, and how to control them, please read our Cookie Policy at /cookie-policy.

You can withdraw consent for non-essential cookies at any time using the cookie banner at the bottom of the page.

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law.

• Contact form submissions: up to 2 years from the date of submission. • Service contracts: up to 7 years as required by Ethiopian commercial law. • Analytics data: retained according to the third-party platform's settings (typically 26 months for Google Analytics).

After the retention period expires, we securely delete or anonymise your data.

Depending on your jurisdiction, you may have the right to: • Access the personal data we hold about you. • Request correction of inaccurate data. • Request deletion of your data ('right to be forgotten'). • Object to or restrict certain types of processing. • Receive your data in a portable format.

To exercise any of these rights, please contact us at hiriyatechs@gmail.com. We will respond within 30 days.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Hiriya Technology Solutions Ashewa Meda, Shaggar City Shaka Mall Ethiopia Email: hiriyatechs@gmail.com Phone: +251 992 628 223

We take all privacy concerns seriously and will work to resolve them promptly.